Wardrobe Zoff at clothes chain Zara ends in tears
At the weekend there were wild scenes in a Zara branch in Zurich. A customer scolds an employee and even throws clothes at her.
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the essentials in brief
- A dispute broke out in a Zurich branch of the Zara clothing chain over the weekend.
- A customer verbally abuses an employee in English and even throws clothes at her.
- According to Unia, respect for sales people is waning.
Incredible weekend scenes in the clothes shop Zara in Zurich! Nau.ch reader TM* from Dietikon ZH experienced first-hand how a saleswoman and an angry customer got into an argument.
It even gets violent: the customer throws a stack of clothes in the employee’s face.
M. captures the desert minutes on video. “I’m helping everyone here right now,” claims the customer. The desperate employee defends herself: “I work non-stop.”
“That’s your job!” says the customer. The summit: “Quit your job if you don’t like it!”
Eyewitness M. tells Nau.ch: “The situation escalated. The employee was in tears at the end.”
Clothing thrown at Zara employee
The clothing chain Zara declined to comment on the attack.
For die labor union union But the scenes are a confirmation of an ever-growing problem: the lack of staff.
“Instead of hiring additional security guards, it makes more sense to schedule enough staff,” says Elisabeth Fannin, spokeswoman for the workers’ union.
“They could do the work that needs to be done in a sensible way and serve the customers in a friendly and competent manner. But a big problem in retail is that there aren’t enough staff in the shops,” she continues.
In this case, however, she also criticizes the behavior of the customer. “Hi, the problem lies particularly in the attitude of the customer, who treats the salesperson with disrespect,” says Fannin. The saleswoman deserves much more respect for her hard work – be it on a financial or human level.
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If such an incident occurs, the media spokeswoman sees the union Also the supervisors are responsible.
This must clearly show the customer that this behavior is not desired in the shop. To do this, the saleswoman must feel the support and appreciation of her superiors – but this is often not the case.
Eyewitness M. blows the same horn: “No one rushed the seller to help. I felt sorry for her.”
*Name known to editors
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