coeo wants to rethink debt collection in Austria » Leadersnet
| Dejan Filipovic
| 12/22/2022
With a new approach, the company is pursuing the goal of permanently improving the image of the industry.
It is important for companies that outstanding invoices are paid. The digital debt collection provider coeo around CEO Christian Giehler should help and at the same time improve customer loyalty.
Consumers in focus
The company coeo wants to go its own way and focus on consumers. The central finding should be that it is important to companies that products or services are paid for. At the same time, however, it is essential that the customers remain. Because often there is no willfulness behind open invoices, but rather a move or incorrect e-mail addresses.
New beginning
coeo designs for the individually tailored debt collection and dunning process. They are intended to enable consumers to clarify each of their concerns as ergonomically and individually – as well as as quickly and efficiently as possible – and to compensate for the demand through digital payment methods. Contrary to the often harsh image of the industry in the past, interpersonal factors would also be taken into account on the basis of new technologies and the use of artificial intelligence as well as attacks from behavioral research.
A QR code should be shown on the payment request. This leads to the customer portal, which is similar to a web shop in its structure. The original invoice should also be displayed here and thus quickly become clear, which means that the open claim is justified. This is followed by the payment options, with installment payments also being possible, according to the company.
Any ambiguities should be answered by telephone by trained employees, above all so that the positive relationship between the company and the customer is maintained.