In Toulouse, it is the control tower for Ukrainian refugees
An inter-institutional platform, already operational on the telephone, will welcome Ukrainians from May 9 in the center of Toulouse.
It is a continuity of offices where the ringtones ring. Every day, the reception platform, located at 28 rue des Salenques in Toulouse, responds to some 120 calls. All referenced Ukrainians in France, Spain, Belgium or even Ukraine who are looking for information to be accommodated in Toulouse. An additional 115 telephone line is dedicated to them. Olga, a Ukrainian who has been living in France for 20 years, has a series of interviews to answer the refugees’ questions. “I feel really useful. I can respond to all requests, more or less harsh, and above all all singular,” she says.
An unprecedented cooperation
The particularity of this platform is the cooperation of all the actors of this crisis. In the same place are grouped the departmental coordinators, the CCAS, the Integrated Reception and Orientation Service (SIAO). “We have no reception limit, we want to do the maximum and we will have the means thanks to all the actors”, rejoices Christophe Josien, director of the SIAO. “On the spot, we will have translators, administrative agents, domiciliation, a psychological unit…” From May 9, refugees can therefore go there directly for physical meetings. This often greatly facilitates exchanges.
Visiting the platform yesterday, Nathalie Guillot-Juin, deputy prefect for the city and Georges Méric, president of the Departmental Council of Haute-Garonne were able to congratulate the speed of the public response. “We received almost a thousand refugees who now have their temporary residence permit. But it misses, in the count, all those who arrived via family or relatives. The objective is therefore to bring them back to the administrative circuit,” explains Nathalie Guillot-Juin. Even if she says that the number of arrivals has stabilized in Toulouse, there are still big ones. she. And for that, the refugees must be integrated into the necessary procedures. The inter-institutional platform hopes to facilitate their access.