The BSS Services sector (modern business services) is already responsible for over 3.5 percent. Polish PBK. Its development plans are very ambitious. – The centers have created jobs in 50 cities in Poland. We are the second, after Malaysia, most attractive bank for this type of investment in the world – says Joanna Wanatowicz, Managing Director of Grafton Recruitation. On Tuesday, February 15, we will get to know the report of this company producing another BSS Ser.
– Yes, sectoral business services for one of the cities itself. We have been following it for years, we analyze the demand for employees, wages, competences related to competences, work models, and we support growth. We create, we present in our business services, we just publish new ones.
Currently, there are over 1600 years of shared services in Poland, as well as how often there is a need to introduce 50. ABSL, because it already has customer service data (BPO), shared services (SSC / GBS), IT service outsourcing (ITO) )) and D-development centers) (and at the end of the year 360,000 may be 370,000. Forecasts for the following years are equally optimistic. The attractiveness of Poland’s location on the map of Europe and access to qualified staff are not without significance.
– The problem with the solution that employees have has been around for some time, and it is important for the state of equality.
Currently, the current is record breaking. At the same time, the level of complexity of service, prospectuses, telegrams, research on qualifications, links with foreign language skills, as well as soft skills.
About such employees, but for a simultaneous work that motivated, not ambitious and open to learning from the difficulties in BSS work. And this one is interesting – providing opportunities for learning about the latest technologies, processing phases, conducting research, and working on similar projects.
Who needs the most?
– It’s a very long list. Wanted are provided as part of technical support, customer marketing, HR supplies and finance, finance and technical support, IT support, IT support. What is needed are websites related to high digital prices, only related to compass architecture, Big Data, technology automation, but also communication and communication in technology.
Outsourcing centers employ people who know foreign languages very well, mainly German, French and Italian, but also know niche languages. Knowledge of English is obvious. More and more promotion with promotion with promotion with communication – soft, communication, promotion, promotion, promotion, promotion on rims, column.
A pandemic makes it easier to find an employee? After all, hundreds of thousands of young people – not only in Poland but also in the world – have to be unemployed.
– The pandemic resulted in the entire, complete development in the first period of the economy and marketing on the dynamics of development. It is worth remembering that the BSS is sectoral remembering everything about what are the years of creation, what are they created by what they are needed.
Read more: The business services sector is fighting for employees. There is a new field of study
Returning to the young generation – actually entering the labor market, the effects of COVID-19 are the most convenient. The situation prevails as a recruiting shift with mastery, unlocking, and internships.
Which locations are there? How much competition is there between cities such as Kraków, Warsaw, Katowice, and Wrocław?
– The centers have created jobs in 50 cities in Poland. We are the second, after Malaysia, most attractive country for this type of investment in the world. A big role is when it takes place and also centralization is highly qualified to obtain qualifications, solid education and knowledge of foreign languages.
For years in Poland, Kraków is the leader in the ranking; every fourth employee follows the BSS method in this city. The remaining cities move in the classification and ranking from year to year. So far, apart from Krakow, the best developing places where the most investments have been realized, to Warsaw, Poznań, Tricity, Katowice and Łódź.
The last two years have seen the popularity of Katowice and a great deal of interest in Łódź. More and more, other centers such as Szczecin, Lublin, Bydgoszcz, Toruń, Opole, Kielce and Białystok are attracting attention.
Will the outsourcing of employees replace contracts on the one hand, and on the other hand, will it be a remedy for staff shortages?
– Outsourcing on one of the possibilities. Companies are still looking for specialists to work, they also offer B2B contracts, temporary or project work. For a common solution in the IT industry, consulting or adoption of business services – flexible forms and models of work to the global trend, model times.
Due to the specificity of the sector and the provision of employment services, part-time jobs and job sharing are also forms. Thanks to these solutions, companies adapt to obtaining current projects, and employees carry out attractive ones for clients. Students can develop their first work experience, then specialize in preparation.
This sector in operation remotely. How has access to employees been affected?
– Popularization of remote and hybrid work has resulted in significant possibilities of obtaining sources. These, in turn, can apply for a job in the company, join projects so far, 95, due to the location, gain a higher salary. Remote work also means greater employment opportunities for people with disabilities.
Apparently, today the question about the possibility of remote work during recruitment is. If candidates hear “no”, he goes on.
– It also happens. With time, remote work ceases to be a benefit, but a standard that depends on meeting the specifics, planning changes or helping. We can see that this model is preferred by a position with experience of up to five years of work. The management specialists are in the larger hybrid execution.
What are the earnings at the start? What are the prospects for increases?
– Accrual depends on the candidate’s experience and process. At the start, the employee can count on a salary from 4.5 to 5.5 thousand. PLN gross. If you are eligible for positions in the position, or if you are eligible for a social status, you can get up to 15,000. PLN gross. Line managers of 12 thousand. PLN and even twice as much. Earnings also increase with the levels of mastering foreign languages. Not as anymore, on the location.
How much have gone up in the last year?
– Last year, an alternative system – in terms of location and specialization improved by 6 percent. up to 11%, mainly in HR, supply chain, IT.
