Prague 8: The operation of senior lines has proved its worth
08.02.2022 20:33 | Press Release
Senior lines (601 263 294/601 263 292) established in connection with the coronavirus pandemic have been confirmed. At present, the employees of the office also record questions about them, which relate to everyday life. For this reason, the management of Prague 8 decided to continue their operation.
Special telephone numbers designed to help seniors are still busy. In the last two months of 2021 alone, over 300 citizens of the city district have used this service. For example, they help seniors to solve the possibilities of transporting immobile citizens and also act as a support for the lonely in solving other life situations.
“Because the tool has proven to be very useful for communicating with seniors, but often also with their close family members, we have decided to keep that senior line and serve us here from 2020 onwards. I think “According to the number of callers and also according to the number of questions asked, it turned out to be a very far – sighted solution.
Currently, the number of phone calls is decreasing, but the severity of topics and difficult life situations that seniors deal with is increasing. The city district therefore decided to continue operating the lines.
“These are, for example, questions about the possibility of helping to print a certificate, but of course there are a number of other questions that mainly concern the lives of seniors, but also public spaces in general. These are questions about social services, help with arranging care services, very often families ask about the possibility of a mobile vaccination team or help with transporting an immobile citizen, so the range of these questions is really very diverse, “adds Vladimíra Ludková.
Special telephone numbers for seniors will continue to operate every working day from 9 am to 4 pm.
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author: PV