Index – Domestic – There are still complaints about Wizz Air in Budapest
As the Index reported on Wednesday, serious dissatisfaction erupted at Liszt Ferenc International Airport in Budapest after Wizz Air’s 95 passengers were denied boarding. It is known that for the flight departing at 11:05 on Wednesday, the admissions officer spoke to one of the passengers who did not have a document required to enter Germany. According to the passengers, after the dispute, the airline employee closed the boarding after 84 people and then registered in the system that 95 passengers did not show up or did not have the said document. But the 95 passengers were there, watching the plane take off.
The airline later explained that more than 50 passengers did not have a completed PLF (passenger locator form), which is a mandatory condition for entering German territory. However, the passengers stated quite differently, saying that all the necessary documents were with their valid ticket.
After the publication of our article, one of our readers reported that it was not a unique phenomenon that such a controversial event was taking place at Wizz Air at Liszt Ferenc Airport. She said she would have been on an airline flight to Dubai in early December, but a woman employed by Wizz Air Menzies Aviation Hungary Kft. printed to accept, do not know you will not let you on the flight.
In the absence of a printed document, they were referred to the ticketing department of Menzies Aviation, where they were willing to print the certificate for a fee of HUF 3,500, which they refused because they claimed that the relevant regulations did not require the test results to be printed. As stated, no such information can be found on Wizz Air’s website or on the websites of the Government of the United Arab Emirates recommended on the website, nor was it mentioned in the pre-travel information emails.
As he did not feel the HUF 3,500 fee was justified, he was not allowed on the flight and could not leave. He wanted to keep a record of the case, which was refused, and no other means of handling the complaint was provided, but the airport security service was also involved in the “discussion”, according to our reader. He turned to the Consumer Protection Department of the Government Office of the Capital City of Budapest, who asked him to investigate the matter.
however, no response from them yet.
The Index contacted Menzies Aviation Kft. With questions about the need for a mandatory PCR test and whether they had received a request from Wizz Air or elsewhere. In their reply, they stated that everything should be done in accordance with the requirements and instructions required by the airline, and in this case, in addition to the relevant rules of the International Air Transport Association (IATA), Wizz Air also required this.
We also searched for the airline, they reported that the indicated trip had failed “on Wizz Air for permanent external reasons”, they suggested booking a ticket directly on the airline’s surface to avoid similar incidents, and Wizz Air offered us a travel planner map.
However, the complainant who reported to our newspaper had just referred to Wizz Air’s official website, where he still operated on the Budapest-Dubai route. it is includedthat a ‘printed or digital certificate’ must be presented for a negative PCR test not older than 72 hours, despite the fact that the IATA page there is no doubt that there is a requirement for a printed test. We did not receive a clear response from Wizz Air as to whether passengers had been informed by email in the days prior to travel regarding the mandatory printable PCR test.