TRANSITIONS. Do digital services make life easier in Monaco?
In this new series of articles, Monaco Tribune examines the various transitions led in the Principality, in the digital, energy or transport fields and their impact on local users. This first article is devoted to the question of teleservices.
Make way for digital! For several months, the Principality has been trying to simplify administrative procedures by increasing the number of online services. By first deploying the 5G network and fiber, Monaco has also developed its teleservices.
In the field of transport, for example, the Monapass application now allows you to buy your bus tickets online and validate them directly using a QR Code on your phone. For those who use their car, Monaco Parkings and Your Monaco simplify driving by indicating the available spaces and the journey times.
Revolution also in the medical field, where patients can make an appointment with the doctor directly thanks to the Monaco Santé application.
Finally, administrative procedures must be simplified, thanks to the digital identity and the recent opening of Monguichet.mc.
Corrections to be made
Faced with this avalanche of new services, users are rather divided. Some are delighted, in particular with the Monapass application: “ I use it daily! No need to have a card and open your wallet, ”Testifies a user by private message.
A second user adds: “ It’s super easy and all the benefits are excellent! “A third user says she is delighted with this system” so convenient. ”
Others, on the other hand, have a few issues and bugs to fix. Serena regrets on our Facebook page that the Monapass application is so easy to use for purchasing tickets, but too restrictive for their validation with the QR Code.
Julien Dejanovic, Director of Digital Services, is aware of the problem. ” It’s a helping hand: the QR Code must be kept away from the reader. Videos will be broadcast on the buses and campaigns will be carried out so that users understand how this system works. “
For her part, Valérie, one of our readers, hopes for some improvements: “ It’s great ! But this only works well with Monaco Telecom, however, flexibility will have to be of superior quality for Mobee and Monapass with other operators such as Orange, Free, SFR, Bouygues, etc.. “
On this subject, Christophe Pierre, Director of the Platforms and Digital Resources Department, replied: “ The issue of network coverage for people with third-party subscriptions is well identified within the Prince’s Government. A reflection is underway in order to propose medium-term solutions. “
Everything that can be done digitally is also done in a more traditional way.
Julien Dejanovic, director of digital services
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A constraint for seniors?
While these details could be corrected, for older users this digital revolution is worrying: ” For seniors, and there are many of us in Monaco, I cannot use all these digital changes. Just yesterday, at the post office, I can no longer send parcels to my grandchildren who live in Canada. I have to do everything online… if I can’t do it, no more parcels… »Testifies a user.
Julien Dejanovic wants to be reassuring: “ On the one hand, digital is not imposed: everything that is feasible digitally is also done in a more traditional way. (…) We also offer human assistance on 98 98 95 99, so that anyone can be helped if they encounter difficulties. At the same time, we are going to think about concrete actions for all those people who have no particular appetite with digital technology, in particular for our seniors. ”
The Director of Digital Services also added that new services should quickly appear in the Principality. Applications for housing allocation should, for example, be made online by the end of December. The government is also planning the creation of a virtual briefcase, as well as a service where users who only want their procedures will have to register for them to be taken into account by several administrative services.
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