Munich – Now there is a bad testimony for the appointment chaos at the KVR.
In a current ranking by the Berlin / Brandenburg Consumer Protection Association, the citizens’ offices in Munich occupy the pitiful 34th place out of 40 places in Germany. With an average Google rating of 2.89 stars, Munich is well below the national average (3.5 stars).
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What are Google’s common complaints over the past few months?
► User Stefan K .: “How should you please re-register within 14 days if all appointments are fully booked? Absolute joke … “
► Joanna A .: “Disaster, now in times of Corona it is impossible to get an appointment. Nobody answers the phone, Visa expired two months ago.
► Another user complains: “I just wanted to apply for a new ID and re-register, I spent 4.5 hours in this house with the agreed appointment, 4 of them waiting.”
The fact is: Since the system was switched to appointments in 2017, there has often been a problem with KVR. BILD reports on this regularly.
Senior Brigitte Tiebe (75) said in the summer in front of the KVR in Ruppertstrasse: “Appointments are made like at the stock exchange – you have to be quick.”
The KVR fends off a BILD request: The ranking would not represent the current state, as all Google ratings since 2009 have been included.
The KVR is also observing Google and Facebook ratings. The KVR has been creating monthly Google analyzes for seven years. The spokeswoman continued: “Today we are at the point where there are often 5 stars instead of one star. The online appointment scheduling in the citizens’ offices receives an above-average amount of praise from Google. “
An important optimization point for the KVR is “the rapid expansion of online services”.
But that is exactly what FDP City Councilor Jörg Hoffmann is going too slowly. He says: “The fact that important applications can still not be submitted online is a sign of poverty for the city.”
The ranking does not surprise the town hall Greens either. They would work to make digital services more efficient. And hopefully the citizens will soon be happier …
The SPD and CSU protect the KVR. City councilor Christian Vorländer (47, SPD) says: “We invest many millions of euros every year in citizen-friendly administration and the further digitization of our offers. This shows that we take complaints from citizens very seriously. “
And city councilor Evelyne Menges (62, CSU): “In the CSU parliamentary group there were no complaints from citizens last year, even during the corona pandemic, which was severe for everyone. For this reason, we are surprised by this poor performance. “