Tata Consultancy Services announced today that it has been selected as a strategic partner by Apoteket, Sweden’s largest pharmaceutical retailer, to accelerate its digital transformation and growth.
Apoteket is a state-owned company headquartered in SoIna. Apoteket offers a wide range of medicines and pharmaceutical services to consumers, healthcare and companies. The company has about 400 outpatient pharmacies and 600 pharmacy agents throughout Sweden.
TCS has collaborated with Apoteket since 2014. As part of the expanded strategic partnership, TCS will provide IT services and consulting from the entire organization to the application and infrastructure warehouses. In addition, it will help drive innovation by leveraging TCS Pace Port in Amsterdam, a co-innovation and research hub specifically designed to help customers navigate their unique digital transformation journeys.
“Apoteket is in the middle of a digital transformation driven by changed customer behavior where we need a strong partner also in terms of development and maintenance services and to help us with innovation and scale up the use of digital technology such as Al and loT to create the next generation of customer experiences Says Clas Artvin, CIO, Apoteket.
“Improving synergies between physical stores and on fine channels is the key to creating an intuitive, automated and unified customer experience at all touch points,” said Abhijit Niyogi, Business Unit Manager for TCS Europe. TCS will also help the reseller utilize automation, robotics and artificial intelligence to create the next generation of customer experience in physical stores and online channels as well as streamline internal processes.
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