Apple launches Self Service Repair in Belgium, France, Germany, Italy, Poland, Spain, Sweden and the UK
Apple today announced that Self Service Repair is now available in Belgium, France, Germany, Italy, Poland, Spain, Sweden and the UK, providing repair manuals and genuine Apple parts and tools through the Apple Self Service Repair Store. Customers looking to complete their own repairs will be able to perform many of the most common repairs for the iPhone 12 and iPhone 13 series and Mac computers with Apple silicon.
The Self Service Repair Store provides access to more than 200 individual parts and tools, as well as repair manuals. The program empowers customers experienced in the complexities of repairing electronic devices to complete their own repairs using the same manuals, parts and tools as Apple Store locations and Apple Authorized Service Providers.
“We believe the best technology for our customers and for the planet is technology that lasts, which is why we design our products to last and rarely require maintenance or repair,” said Jeff Williams, Apple’s chief operating officer. “But when a repair is needed, we want customers to have many options for safe, reliable and secure repair. That’s why we’re excited to launch Self Service Repair in Europe, giving our customers direct access to genuine Apple parts, tools and manuals.”
Each genuine Apple part is designed and engineered for each product and goes through extensive testing to ensure the highest quality, safety and reliability. The parts are the same – at the same price – as those available through Apple’s network of authorized repair providers. Customers can send replaced parts back to Apple for refurbishing and recycling, and in many cases receive a credit toward the purchase by doing so.
The Apple tools available to Self Service Repair Store customers are specially designed to help provide the best repairs for Apple products and are engineered to withstand the rigors of high-volume professional repair operations where safety and reliability are top priorities. The high-quality tools offered through Self Service Repair include torque drivers, repair washers, display and battery presses and more.
Apple will offer tool rental kits for $49, so customers who don’t want to buy tools for a single repair still have access to these professional repair tools. The week-long rental packages are sent to customers free of charge.
Self-service repair is part of Apple’s efforts to further expand access to repairs and increase product repairability over time. For the vast majority of customers who are inexperienced in repairing electronic devices, the safest and most reliable way to get a repair is to visit a professional repair provider with certified technicians who use genuine Apple parts.
Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools and training, including more than 4,000 independent repair providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians. As a result, eight out of 10 Apple customers are within 30 minutes of an authorized service provider across Europe.
MacDailyNews Take: Congratulations to DIYers in Belgium, France, Germany, Italy, Poland, Spain, Sweden and the UK!
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