he cannot leave but his insurance does not reimburse him, “according to the general conditions…”
Last March, Milan and his friends booked a trip to Lloret de Mar which was to take place in September. The corn ? Celebrate the end of their secondary studies. To do this, the group of friends turned to Summer Bash, an organization specializing in student travel. Milan paid a deposit of €190 and also took out cancellation insurance in the event of illness or a passing exam with the VAB company.
In June, the bad falls: Milan must cancel his trip to Spain because he is repeating his year. If he was counting on a refund of his money, it was not. “The insurer does not want to reimburse the advance paid. In the event of a reconsideration, there would be compensation. But if you have to double down, you’re apparently locked out of the refund. I don’t think that’s right, ”laments his dad to HBVL.
“According to the general terms and conditions, there is actually only intervention in the event of reviews”, specifies the VAB. The company nevertheless believes that the case of Milan is “in the spirit of these conditions” and is therefore willing to reimburse.