Salzburg AG changes terms and conditions for electricity customers
Business
A letter from Salzburg AG is currently causing a stir among a number of its 250,000 private electricity customers. The energy supplier announces the introduction of new terms and conditions. According to consumer advocates, the changes bring advantages and disadvantages to customers.
Lawyers from the Chamber of Labor are examining the changes to the terms and conditions for electricity. You have nothing to complain about legally, says Salzburg Chamber of Labor President Peter Eder. However, two changes stand out in particular. “On the one hand there is something positive, the right to an installment plan. There will probably be the possibility of agreeing on free installment agreements until the next annual statement,” explains Eder.
On the other hand, there are also disadvantages for customers, which the President of the Chamber of Labor summarizes as follows: “The crying eye is that the index clause and the deadline for the increase, which was previously April 1, that this will then be possible on a monthly basis.”
Chamber of Labor requires tact
The increase is not a legal issue, emphasizes Eder, but in times of sharply rising energy costs, the owners need to be sensitive: “We’re talking about the city and state of Salzburg making sure that Salzburg AG is not just moderate, but responsible and moderate handles.”
Anyone who does not want to agree to the changed terms and conditions can object within four weeks and end the contract.
Dispute over terms and conditions
Salzburg AG is changing its terms and conditions for 250,000 households that purchase electricity. The new rules are now compliant with the latest legal requirements, as the group reports. The federal government fulfilled the legal uncertainties. Before that, there was a long legal dispute over illegal price adjustment clauses and a subsequent credit for Salzburg AG electricity customers two years ago.