your opinions on the removal of ticket offices in SNCF stations
Our readers, largely against this measure which should concern Nice station from November 1, cringe.
At the beginning of September, the SNCF was ready to abandon the counters in the small stations. In Nice, it would be a question of passing, on November 1, to a a single Grandes Lignes counter instead of the current seven. The goal is to adapt to the behavior of travelers who have strongly favored digital. Problem: this measure is not unanimous, as our call for testimonies proves.
Undoubtedly, it is the relatives of the elderly who are the most worried, since in a large number of cases, they are not comfortable with digital technology. “We don’t think of seniors, even though they represent a significant percentage of train users. How are they going to buy their tickets when there are only machines? This world is crazyrelease Sabrina.
“It’s inhuman, I’m getting old, the machines are unreadable and I don’t have internet on my phone. Result: I travel less and I isolate myself. Where is the public service? »wonders, for her part, Chantal.
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A good majority of Internet users regret the replacement of men by machines, while recognizing the friendliness of the staff in Monaco. This is the case of Immacolata for example. “I prefer to deal with a human to buy my ticket and get information if I need it”she writes.
In addition, other readers are wondering about the future of reductions that cannot be taken into account on the SNCF website, such as the free “accompanying person” ticket for people with disabilities.
Dreaded queues
Travelers also fear long queues near terminals. “Have you ever seen the ticket line during opening hours? No more way to take tickets without being anxious. (…) The Nice station is a big station and it is much talked about. When I see the faces of the tourists confronted with the distributors… All that is inadmissible »Monique plague.
“You already have to queue when all the counters are open, I wonder how it will be when there is only one”, worries in turn Marie-Thérèse. “A city like Nice with so many tourists? It’s going to be panic”project already Chantal.
Difficult terminals of use
Not always easy to use terminals in stations. Many travelers have shared their misadventures on this subject with us, like this reader who contacted us by private message: “In June, one in two terminals was also down, and the intelligence service only opened at 3:30 p.m.”.
Some are considering radical solutions, like Nicole and Michèle who say they will no longer travel by train. But the drop in public transport use would be caused by bad news for the planet, as Mirelle points out. “We are asked to favor public transport and we are always put in the way. »
To respond to the fears of its customers, the SNCF specified that it would distribute mobile teams on site. It remains to be seen if the promise will be kept!