TAP is the airline with the most complaints in Portugal
The air carrier in fourth in a row, the airline in Portugal that receives the most from consumers, is for the same reason that it has the ability to communicate with communication. Cancellation and reimbursement of trips, difficulties in customer service and problems with luggage are the main reasons for complaints on the Complaint Portal.
For four consecutive years, TAP has received the most complaints from its air customers, in a total of 4 of all airlines, followed by 4% by Ryanair and Ryanair (10%). Cancellation and reimbursement of trips (44% of the total), difficulties in customer service (27%) and problems with luggage (26%) are the top three reasons for complaints from customers of the air carriers of 1 January 13 whose sector saw the September number increase, even by 18% over the 2021 period.
They also indicate that this portal increased by advances 18% in 1317 The data on the increase in Portuguese advances200 above 21.
During the eight month period of eight months, the company absorbed 57 18 charges, Ryanair received 239 charges and 130 charges against Easyjet. The same analysis proves that since19 the trend of complaints20 of the same TAP services has been increasing, with the pandemic years (2020-2021).
As for the responsiveness of airlines in solving customer problems, airlines are also unsatisfactory. TAP has a Satisfaction Index of 15.2 points on a 100-point scale, Ryanair is scored at 6.4 and Easyjet managed to obtain an index of 8.3 points.
It is recalled that the Portuguese airline is in the process of privatization, and the Government has already announced its intention to sell more than 50% of the capital of TAP, to which the Air France/KLM consortium and the German company Lufthansa have shown special interest. The operation could be complete in the first months of 2023.