The 12 changes in citizen service – What is coming, what has changed
The beginning of the “digital communication” between EFKA and candidates for pensioners to solve problems aimed at resolving the issuance of pensions from May, was recently closed by the Minister of Labor Kostis Hatzidakis, from the stage of a special event for electronic service to citizens. , in the presence of Prime Minister Kyriakos Mitsotakis.
At the same time, according to the Minister of Labor, the following are being launched:
The strengthening of the cooperation of EFKA, OAED and OPEKA with the KEP.
The expansion of the online service myEFKA live throughout the country.
The creation of a corresponding service in OPEC.
The extension of the type of pension that could be issued by certified professionals (lawyers and accountants) and
The extension of the operation of the telephone service number of all the services of the Ministry of Labor ¨1555¨ for another 30 months.
Citizens are already making use of the services that have been put into operation.
It’s about:
The new digital services, which exceed 200 in the Ministry of Labor, with at least 260 million transactions in the last two and a half years.
The interconnection of KEP with EFKA and OAED, with more than 3.8 million transactions.
The introduction of electronic appointments at EFKA.
Upgrading websites and introducing special electronic applications, such as video calling services.
The certification of lawyers and accountants (currently 458), who issue pensions over a period of three months and have already undertaken 850 cases and
the operation of the telephone service line 1555 for all the supervisory bodies and the services of the Ministry of Labor. Since the end of July, the hotline has received 1.8 million calls with 98% of requests answered and citizens saying they are satisfied with the level of service at 82%.
The Minister of Labor pointed out that these measures and their further strengthening were necessary, given that according to the Ombudsman in 2020 EFKA had the first place in the complaints of the citizens with 48%, while the Ministry of Labor had the sad first place in in relation to all ministries.
Responding to the criticism leveled at the government for the initiatives it has taken to serve the citizens, Kostis Hatzidakis pointed out that “dogmatism and obsession with recipes of the past are blind…”.
Mitsotakis: We are changing the state using technology as a tool
“Progress is not to compromise with the logic that nothing can change”, stressed among others the Prime Minister Kyriakos Mitsotakis, speaking later at the event of the Ministry of Labor and added: “we change the state using technology as a tool and not as an end in itself. 1555 is not a simple call center. I would like to call on the citizens to make greater use of 1555. This raises the bar of citizens’ demands, as 1555 will become even more famous “.
Dimitris Kostakos / ΑΠΕ-ΜΠΕ