tenants of a new HLM residence denounce multiple inconveniences
Since November 2020, an HLM residence in the North of Toulouse has concentrated the complaints of its tenants. Dirty streets without lighting, repeated damage to cars, water leaks… The inhabitants are exasperated, the social landlord says he is doing everything to fix the situation.
” VSwe’ve been asking for lights in our street for 15 months “says Amine Bey, tenant of the Esprit Parc residence located in the Croix Daurade district of Toulouse. This resident, who has been collecting the complaints of his neighbors since their installation in November 2020, has drawn up a long list of the problems they encounter on a daily basis.
” The main problem is the lack of public lighting, continue the young man. VShas created insecurity and it promotes theft and damage to cars in our car park sometimes, there are ten a day! We also asked the lessor to deactivate the badges that were stolen but this was not done. “.
Our daily life is to say a prayer while we go down the stairs to hope to find our whole car when we arrive in the parking lot. We’ve all become paranoid, we all feel like our neighbor is stealing from us.
Amine Bey, tenant of the Esprit Parc residence
Faced with this problem, the lessor of the residence, Toulouse Métropole Habitat (TMH), has set up rounds, done twice a day by security guards. An operational partnership group, bringing together the police, the landlord, city services and tenant representatives, must also be set up. But according to residents, thefts and damage, which take place at night, have not decreased much since.
The management of this problem seems to illustrate the relationship between the tenants of the residence and their landlord TMH. ” It cannot be said that TMH does nothing. They did things, but it always feels like we had to beg and fight for months to get them. “says Amine Bey.
And according to this resident, the list of inconveniences is long. Repeated water leaks, streets that are not cleaned, lack of accessibility of certain areas for people with reduced mobility, lack of general maintenance…” Our neighborhood is new, it has everything to be pleasant, but the reality is that it has become unlivable. Not everyone can afford to move, some have waited their whole life to have this accommodation adds Amine Bey.
A few months ago, the tenants decided to send a petition to the town hall to alert them to the situation, and to appeal to the DAL 31 (Droit au Logement) to act as intermediaries with the lessor. ” The request induced by the tenants caused an awareness of the lessor, but that did not speed things up. There persists a great inertia and a cruel lack of clear and reliable communication says Laurence of DAL HLM 31.
We note that recent HLM residences increasingly show poor workmanship. In general, this is due, as here, to the use of poor quality materials, the use of poorly trained subcontractors and a lack of control after the residences are delivered.
Laurence from DAL HLM 31
On the lessor’s side, TMH provided us with a long list of actions implemented to respond to the various areas of dissatisfaction. Regarding water leaks, for example, the lessor recalls having intervened on several occasions, even if these problems”aligned with the act of building, however we ensure the management and the consequences of our best in order to limit the inconvenience to our tenants as much as possible“.
Toulouse Métropole Habitat is one of the three co-owners of the residence. If the structure must as such ensure the good condition of the interior common areas and housing, it always has the GPA or “Guarantee of perfect completion”.
For one year, the responsibility for malfunctions relating to the construction and proper functioning of the equipment, and the costs that they may generate if necessary, are the responsibility of the manufacturer alone. A TMH, however, to identify potential problems by collecting statements from tenants.
If this time has passed, the time for the operation of specific equipment remains (heating, VMC, etc.). For two years – and even beyond certain more specific cases – the builder or promoter must again ensure this management and guarantee the quality of the equipment. And “for Esprit Parc we are still in this delivery phase“, concluded TMH.