Portugal, a country where those who wait will always reach, but when? — DNOTICIAS.PT
We all talk about the problems of listening time waiting for no access to basic services such as, among others, access to specialty consultations, operations or, recently, the waiting time to know the result of a COVID test, but little talks about the influence of problems that the waiting time has on well-being and mental health on few family members or that are not resolved by waiting, theirs and acquaintances who see that theirs and one are attended and very attended.
I leave you here a particular case that I am experiencing and that shows what the system should not be. Having reached the change of me thought, wrongly, that once changed the order, no time set I was quickly assigned the reform that appears in the simulator. The University had the same information that I suspect had already sent it previously, which led me to hope that the CGA had not been sent earlier. data that a CGA itself puts in the system.
Once direct to the request, the CGA website presented a time estimate for the granting of a proposal in a case similar to mine: 94 days. Day after day the counter was decreasing until it stopped at 64 days and remained so for days. Contact the CGA, by phone and email, and let me know that my case was being dealt with. After a few days, the counter started working again and it started to decrease until I was informed that there were 8 days left and it will remain so since the 10th of more than a month, 8 days are still missing… and time will remain stopped I don’t know for how long. The question remains: “who stops the accountant?”, which is the same as asking “who stops the time?”.
To add to this situation, the pension simulator, which was updating it over time, removed the bonuses that had already been awarded for continuing to work beyond the necessary time. At this moment I expect some clarification from the CGA because they still haven’t replied to my email to find out what happened.
Given the formula in my pensions formula, in my case you don’t have to use income prior to 2008, that is, to calculate the pension there are only 17 income values, the ones in the simulator!
Of course, you are thinking aloud about a thought where if the person agrees with a simulated pension, it is immediately assigned… how would we all be better off in this country.
I don’t have experience with other indicators of waiting time, but I can imagine what it will be like if you stop the waiting time for a medical procedure to decrease… how will those who are anxious to see theirs resolved feel?
As I warned myself when I spoke to the CGA: “It’s just being patient and waiting… if you can call in a month”.