First digital development team launched in Lisbon – Press Releases
By developing digital products and services, an Innovation Squad will enable SGS to more quickly and effectively validate solutions through a customer-centric approach.
ONE SMS, the world’s leading testing, auditing and certification company, has taken a big step towards fulfilling its ambition to become the digital leader in the global ICT industry, with the creation of its first Innovation Squad in Lisbon, Portugal.
Created in October 2021, the Innovation Squad is part of the Digital & Innovation team at SMS. Squad uses state-of-the-art digital technologies and methodologies for extremely fast prototyping and user-centric product development.
The Squad, based in Lisbon, is the first of many that the SMS plans to settle on several global choices, with recruitment already underway to create another Squad. Each Squad is composed of product managers, designers, programmers and data scientists, which will partner with local and regional entities to validate, build and launch new digital services at scale and quickly.
Siddi Wouters, Senior Vice President of Digital and Innovation, stated “the opening of our new operations in Portugal is an important milestone in achieving our digital ambitions, which consist of the following key areas:
data based company to improve performance by relating real-time data to people and processes across the entire SGS ecosystem;
Smart Simplicity to streamline processes and services by increasing physical operations with artificial intelligence and machine learning;
Smart Simplicity to streamline processes and services by increasing physical operations with artificial intelligence and machine learning;
Customer First to easily interconnect, integrate, and customize the customer experience based on the right service, to the right person, at the right time.”