Seniors are annoyed by bank terminals
business
New machines in the self-service foyers of the Salzburg Raiffeisen banks are currently causing annoyance and waiting times for senior citizens in the bank foyers. The recording of payment slips for transfers has become more cumbersome and lengthy, so the criticism.
Raiffeisen countered. that. The payment slips so far created and then manually in the bank are convenient. This would have led to delays, especially with manuscripts, which have now been eliminated. A good three percent of Raiffeisen customers who make their transfers using paper payment slips in bank foyers are affected. All other Raika customers in Salzburg now use online banking, says Raiffeisen spokesman Udo Steckholzer.
New software for handwriting recognition
The innovation in the branches concerns the transfer terminals: Instead of just taking a picture of the payment slip and sending it to the bank, the software for handwriting recognition now runs directly on the machine. With preprinted payment slips or QR codes, this means significantly faster transfers. With payment slips filled in by hand, there would also be no need for cumbersome queries from bank employees to customers, since this your data can be corrected as soon as it is entered. Steckholzer recommends that customers who cannot or do not want to continue using online banking should use direct debit or standing orders in the future. The Raiffeisen spokesman emphasizes that all bank employees are also happy to assist in operating the new computer terminals if necessary.