San Marino. Public administration, here is the monitoring report
New appointment, this morning at the Palazzo Pubblico in San Marino, with the weekly press conference of the State Congress: focus on monitoring the Public Administration.
The Secretary of State for Internal Affairs, Elena Tonniniand the general director of the Public Function, Manuel Cantiduring today’s meeting with journalists from San Marino, they took stock of the San Marino public administration and its services offered to usersincluding telematics.
The PA monitoring was conducted this year for three monthsto be exact from June to September, with the intention of understanding the any critical issues present in public offices and make improvements to the services rendered to the Titano community.
According to the answers of San Marino users to the questionnaires on the PA, “it is positioned between ‘Good’ and ‘Excellent’ the level of behavior of operators in providing information to citizensbut you could make “a small improvement on the ability to provide information through phone calls“, declares the Secretary of State for Internal Affairs, Elena Tonnini.
Regarding i telematic services“he comes confirmed the need to move towards an ever greater digitization of the PAhowever the The request not to use telematic procedures exclusively is strong“.
Furthermore, i online services They are considerate generally easy to use“, mom some tools“deemed extremely useful for professionals“, I am little known or little used“.
And that’s not all: they have “been the effort made by the Public Administration in training in the use of telematic tools was very positively evaluated, the training course organized with the collaboration of the Castello councilsIextension of the opening hours of the PA offices to the public on Mondays and Fridays and the possibility to make reservations online“.
Finally, it turns out to be “positive also there perception of the recruitment of civil servants through tenders and competitions“.
Finally, the Director General of the Public Administration, Manuel Canti, took the floor to talk about some critical issues present in the Public Administration of San Marino: “Some users they complained that they spoke to various operators and got different answers from them. A finding that needs to be studied in depth, the office needs to have policies of greater sharing of procedure and methods; with further moments of confrontation between managers and counter operators”.