The reform of Pilar Lebanon and Aeland raise the Park Piolets hotel to five stars
Hotel Montaña Park Piolets & SPAlocated in Soldeu (Andorra) obtains five stars after extensive reforms, remodeling, repositioning and a kitchen by chef Josep Maria Kao. The establishment is located at an altitude of 1,817 metres, in the largest ski resort in Southern Europe, Grandvalira. Now compete face to face with Hermitage Y Canarothe other two luxury hotels in the same area.
This promotion allows us to be among the highest category hotels in the country where we are prepared to defend and position the accommodation
The hotel direction Piolets Park Undertook a major renovation in 2016 with the aim of repositioning itself in the market, positioning itself as an “expert” in comfort, well-being and gastronomy, providing all the details of the area to customers and meeting their needs. “During this time, agreements have also been reached, such as with the renowned chef Josep Maria Kao that has allowed the opening of KAO Soldeu”, sources from the establishment have indicated to questions from MERCA2. Likewise, it has opened new spaces, such as Alqvimia in the Park Spa, the Moët & Chandon terrace the boutique Signature Viladomat Inside the hotel.
PARK PIOLETS ENTERS THE COMPETITION WITH THE HERMITAGE AND CANARO
«This promotion allows us to be among the hotels with more category of the country where we are prepared to defend and position the accommodation in a very competitive market such as the mountain destination», have indicated the same sources. And it is that, the new award has been obtained a few weeks before the start of the winter season. For the moment, this rise will not imply an exponential rise in prices. “We remain in what the market demands, and also the demand,” Park Piolets sources have maintained, although now the arrival of clients with a new to the usual.
Also, this new category will involve more jobs because the “demand to offer new services requires it.”
PILAR LÍBANO AND AELAND, IN CHARGE OF THE REFORM OF THE PIOLETS PARK
The reforms, carried out by the studies pillar lebanon Y Aelandhave consisted of making new rooms, modifying the park spa, with exclusive water treatment cabins; a landscaping reform to integrate the hotel with the mountains and nature; the remodeling of the 1817 restaurant -because of the altitude-, with new furniture; and the opening agreement KAO Restaurant Since three years ago. Likewise, the hotel has incorporated Andrea Tumbarelloa Sicilian and owner of the emblematic Don Giovanni in Madrid.
The quality of its hotel services is maximum. The equipment is state-of-the-art, with treatment cabins, a water circuit and an offer of haute cuisine with the Kao Soldeuthe buffet restaurant Andrea Tumbarello. The establishment begins this new journey with a customer satisfaction index of over 90%, a level that they hope to maintain at a minimum. The transition six years after the start of the reform plan now culminates with this ranking.
THE CONSTANT SEARCH FOR EXCELLENCE
“It is Park Piolets we have advanced towards an intelligent evolutionthe category upgrade is one more step on our way to achieving excellence”, he pointed out jordi paris, general manager of the hotel. “We want them to know us for offering customers a quality service thanks to a unique offer in comfort, gastronomy, health, well-being and sports in order to make their stay a memorable experience,” he said.
Paris, with more than eight years of seniority in the position, has undertaken this remodeling and repositioning project, obtaining awards such as «Certificate of Excellence” and the “TripAdvisor Travelers Choice«, the highest honor granted by the platform with the opinions of millions of travelers. The hotel is among the select 1% of the best hotels in the Andorra and Family Travel in Andorra categories, as well as Best Customer Service in the Principality.
The gastronomic offer of Kao has allowed the opening of the first international restaurant of the Chinese chain. It also offers four restoration options. However, they hope to close new agreements to be able to respond to new demands of increasingly demanding customers. In this sense, the hotel has teamed up with the Ibero-American Academy of Gastronomy to become a benchmark in the sector.
PARK PIOLETS EXPECTS NEW CUSTOMER PROFILES
Inside the establishment is the boutique Signature Viladomat, where guests rent or buy all their equipment before accessing the slopes or doing any activity on the mountain. «Since 2014 we have promoted a great change that has allowed us to be a reference hotel in Andorra. At the center of our strategy we have always had the customer and his satisfaction, this has led us to guide us to service, quality and innovation», said Paris.
Also since last year, the hotel became part of Preferred Hotels and Resorts, being the only accommodation in Andorra that belongs to the international company. Specifically, it is in the Lifestyle category, which includes hotels that maintain their identity and that stand out for offering attractive and first-class stays: comfortable, elegant, charming accommodation with a local style, which also offer exclusive services to their guests. To maintain this category, the hotel assumes periodically periodically.
PIOLETS PARK, 150 ROOMS WITH MOUNTAIN VIEWS
The accommodation has 150 spacious and comfortable rooms including suites, junior suites and deluxe rooms. All with mountain views and perfectly equipped. Sustainability is also a vital axis for Piolets Park, and due to its location, it has a double commitment to preserve the environment and natural heritage of Andorra. It is part of the cross-cutting strategy of its development, which is why it is present in the decision-making, services and functionalities of the hotel with changes in the rooms, in the restaurants, in the hall and in the spa, allowing savings of up to 325 tons of emissions of CO2.