VENICE – The operational difficulties of ACTV in applying the transport bonus have not gone down to the Municipality. At the ready-to-go, the Ca ‘Farsetti subsidiary was caught unprepared in accepting the government benefit, letting travelers know that it would not have been talked about before 20 September. The piece was put by the councilor for the subsidiaries Michele Zuin, who hastily filled in the question: “With the mayor we asked the Avm / Actv company for the operational effort to anticipate the transport bonus so that users who are not harmed due to the complexity of the ministerial procedure “.
So the wait was cut by fifteen days: «From Monday 5th September it will be possible to recognize the discount on the purchase of season tickets and a refund to those who have already purchased it after 1st September. Families already have many problems and even if the Ministry of Labor made the measure a little late, leaving little time for transport companies to adapt, we do not want these critical issues to fall on the families, so we will guarantee the economic recovery immediately », concluded Zuin. In fact, already on the evening of September 1st, the company ran for cover, declaring that the transport bonus will be provided.
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Who has yet to sign the title and is in possession of the code: “You can go to the Venezia Unica agencies in Lido Santa Maria Elisabetta, Rialto, Piazzale Roma, Tronchetto, Burano, Mestre Centro, Chioggia Sottomarina, Punta Sabbioni and Dolo with a printed copy of the voucher to be delivered to the sales assistant and will immediately obtain the recognition of the bonus on the purchase ». For those who have already made the purchase (but only after September 1st), then: “You can request a refund by filling out the refunds web form in the customer services section of the actv and avmspa sites or by writing to [email protected] , attaching the transport bonus, a front-back copy of the Venezia Unica card on which the season ticket was loaded and bank details to make the transfer ». However, there remains the knot of those who have already found themselves with the annual subscription in force and therefore risked not being recognized the bonus. Also in this case, Zuin clarified how it will work: “It is not possible to discount a subscription that has already been subscribed and used, you can only intervene on a new transaction”. To make the question easier, the commissioner added an example: “If the annual or three-four-month subscription was signed in August, it will expire in July next year or November, and then on September 1. user has taken the bonus, then if he goes to the ticket office within the month, he can add another four months. However, it is necessary that the transaction takes place within the month in which the bonus is paid, that is, by the end of the month, by loading the ticket for the following month, discounting 60 euros “. Zuin concludes by commenting on the question: «It is a further way to meet those in difficulty, allowing them not to lose the bonus. First I have to protect whoever made the new subscription, but I also try to save whoever participated in the click-day, winning the code ». Actv, for further information to students, added that: “The annual passes for students, island residents, single network, urban Chioggia and extra-urban (also integrated) purchased from 20 September 2022 will be valid from October 2022 to September 2023”.