Portugal registered 308 contacts about flight cancellations this summer — DNOTICIAS.PT
European associations received this summer, their consumer protection passengers and complaints of cancellations or delays, accusing airlines of respecting as Community rules of protection.
of Euroconsumers a Europe that joins together, like the Portuguese Association for Consumer Protection (DECO), indicates that, in environmental protection structures, protection of air passenger contacts to structures in Portugal, Spain, Belgium and Italy due to problems such as cancellations, delays , problems with luggage and you can try as airlines, with a Ryanair carrier being one of the most targeted.
Euroconsumers data sent to the Lusa agency manifest that, in the case of Portugal DECO received 247 contacts – including by phone, mail and on the online platform Reclamar – in July, to which 354 contacts were added in August (on Monday- fair), a total of 601 this summer.
According to DECO data, TAP was the main target (483 contacts), followed by Easyjet (54) and then Ryanair (17).
In total, 308 contacts were registered in Portugal about cancellations, 197 about delays and 30 about lost luggage, these being the main problems experienced by Portuguese consumers, to which DECO responded with information on passengers’ rights and forms of delay and defense.
After airports with lack of personnel and equipment, including Lisbon, there were operational problems, postponements, cancellations and cancellations, due to the lack of personal equipment, Euroconsumers data provided to Lusa portray a similar situation in several EU countries , as in several EU countries, as in several EU countries, as in several EU countries Spain, where to be served and Users (OCU) Consumer Organization, having as a reference the most air services 800 complaints in complaints to air services 800 top complaints to issues reported to issues reported to cancellations, unfair clause or refunds (172), delays123), issues with boarding reservations (98) and boarding issues (32).
According to the OCU, the main companies mentioned were Ryanair (202), Vueling (134) and Iberia (96).
The Belgian organization Test Achats had a total of 712 cases in July and August (until last Monday), with the main issues reported to be flight cancellations (231 Monday), delays (75), broken luggage (62), of contracts (54) and difficulties in contacting the airline (49), with the most targeted air carriers being Ryanair (211), Brussels Airlines (72) and TUI (16).
Data according to an Italian “increase in complaints about luggage and complaints about delays almost du project” CICCL, which joins the UCO, association with UCO, agreement and association Altroconsumo.
1 after the elevation of high resources in the EU occurred, this summer, under pressure from the death of redundancies due to a renewal of covid-19 and the lack of delays due to a renewal of covid , cancellation and postponement of flights and problems with luggage a little throughout the space.
Euroconsumers is a non-profit organization that brings together five EU national consumer bodies, including DECO, representing more than 1.5 million people to ensure security and fairness in the European market.