Batteries dominate technology problems in Portugal | deco
Vi batteries, unresponsive touchscreens, and retry chargers — these are just some of the consumer complaints when it comes to technology issues. In particular, mobile phones and computers. Data were higher in Spain0 in September21 by Deco Proteste, a consumer protection organization in Portugal, in Spain with its counterparts in France and Italy. The objective was to understand the main reasons that lead consumers to buy laptops, mobile phones, new televisions and pills. In all, the teams received 93,646 responses.
As a general rule, few people are optimized to repair devices that are faulty, or that contribute to the increase in e-waste. At issue is the high price, lack of spare parts or unrepaired devices.
In Portugal, Deco gathered data from 2020 and 2021 for a “greater robustness” of the dates (10,876 responses). When it comes to cell phones, nine in every ten Portuguese already uses one smartphone (mobile phone with Internet access and apps furniture). In general, theconsumers opt for the Android operating system; only 18% choose Apple phones. In most cases, the option is a mid-range model — 57% of Portuguese spend between 150 and 500 euros when purchasing a new device.
Cell phone battery problems dominate. Apple, Wi and ZTE are the most mentioned brands when it comes to batteries with energies, Nokia. The most trusted brands include Vodafone, Google (maker of the Android operating system), Motorola, Xiaomi, Vivo, Samsung, Fairphone and Realme. Although the new mobile phones from Chinese Huawei no longer come with Google services included, the brand continues to be among the most reliable brands in the Portuguese.
In laptops, it’s also the battery that causes the most problems. About 64% of the Portuguese opt for mid-range laptops (up to 1000 euros) with LG, Toshiba, Apple, HP and Microsoft among the brands that most arouse confidence.
Most Portuguese respondents still have televisions at home. More than half already opt for a smartTV, with an Internet connection and apps own (for example, channels of streaming such as Netflix and HBO). The TLC brand presents the highest risk of failure according to the responses collected. Kunft, Panasonic and Sonic are the brands preferred by the Portuguese.
Just over half of respondents allow using a board. Most devices (63%) come with Google’s Android operating system. Apple, Samsung and Xiaomi are among the most mentioned brands in terms of reliability. Batteries are once again the source of most problems.
electronic waste increase
In the summary of the results, Deco warns of the problem of growing “electronic waste” due to the purchase of new devices and “false promotions”. Due to the difficulty in repairing some appliances, many “end up joining the issue of the mountain of electrical waste that continues to grow from year to year”.
Second estimates do Forum WEEEan international group of experts dedicated to combating the global problem of this type of waste, The The world accumulated about 57.4 million waste electrical and electronic equipment in 2021. It is more than the weight of the Great Wall of China, the largest man-made object on Earth.
Part of these products sent for recycling, an extraction of new raw products for electronic devices.
According to According to the responses collected before the start than many appliances break down, but there are also many consumers who buy new appliances because newer models.
To entice consumers, brands and stores use the expression “discount” without lowering the price. Deco Proteste recommends the use of price comparison comparison before making a purchase.