A Munich Edeka customer was given a ticket in the supermarket parking lot. The grocer refers to the external parking company.

Munich – park the car, do the weekly shopping – for Munich actually something very common. When returning to his car, a city dweller experienced a nasty surprise.

Traffic ticket on Edeka parking lot: Customer should pay 30 euros

“I went shopping for about an hour and parked in the Edeka car park during this time,” reports Stephan H. to our editorial team. While shopping, the Munich resident was given a ticket in the parking lot of the branch on Plinganserstrasse. The incident happened at the end of October, six weeks later the Edeka-Customer then a dunning letter. In mid-January, the Munich shared the story on his Facebook account.

Stephan H. also posted a photo of the reminder there. It says: “The following parking or usage violation was determined: (…) The driver parked or parked the vehicle without a valid parking permit. The driver therefore has (…) to pay a contractual penalty of 30 euros.” There were also 3.50 euros in dunning costs and 5.85 euros for identifying the driver. H. had to pay almost 40 euros for his parked car.

Traffic ticket when shopping – “I’m absolutely not aware of any guilt”

The responsible parking surveillance company Parking & Control H. in the warning letter: “Our General Terms and Conditions (GTC) apply to this parking facility, which are clearly displayed on signs on the property.”

The stunned Edeka customer did not want to just accept the fine: “After I was absolutely not aware of any guilt, I filed an objection and also attached proof that I was only shopping. At the same time, I informed Edeka’s headquarters,” Stephan wrote on Facebook.

This should please many Munich residents: Parking permits for residents will probably only cost 30 euros a year this year. The Free State will not change the regulations.

“Completely speechless” – Edeka refers to the commissioned parking company

The complaint at Supermarket was unsuccessful: “Both the headquarters in Hamburg and the headquarters for Edeka Südbayern told me that the monitoring had unfortunately been assigned to an external company and they could not promise me that anything else could be done,” says the Edeka Customer.

The statement by the Edeka customer that he had only gone shopping also caused little understanding from the parking surveillance company: “Meanwhile I have received a letter from the external company because they (…) unfortunately see no reason to waive the ticket. A completely incomprehensible reaction for the Munich resident: “I’m completely speechless, but I’ll pay the ticket now because I have neither the time nor the inclination to go with me.” [damit] continue to tease.”

“Retailers have domiciliary rights” – Edeka refers to individual regulations

When asked by our editors, Edeka has not yet commented on the allegations. However, the supermarket giant reacted to the angry customer’s Facebook post and advised him to contact the responsible store management: “Our stores are managed independently. The respective retailers have domiciliary rights, which also apply to the parking lot on the property.”

The company further states: “[Die Filialen] can therefore decide individually how to proceed with the parking space – in this case, the decision was made to rent it out to an external company.” The summary of the frustrated customer: “Edeka loves groceries, but not the customers.”

No more foreign parkers in the parking lot. On Munich start-up helps supermarkets and fast food outlets. You already manage 1000 parking spaces. (mlh)