Enterprise Switzerland Rent-a-Car partners with Workato to modernize legacy assets and provide a seamless customer experience
The leading platform for enterprise automation supports the mobility company in managing information exchange, customer communication and logistics
MOUNTAIN VIEW, CA, December 7, 2022–(BUSINESS WIRE)–work, the leading enterprise automation platform, is partnering with Enterprise Rent-a-Car in Switzerland, the leading provider of mobility solutions, to help the company address its growing business challenges in information sharing, logistics and customer communications. As the company scaled and opened more locations, the digital team didn’t want to rely solely on developers to help update and change ongoing workflows. Instead, the team wanted a simple solution with low-code/no-code capabilities that anyone in the company could use.
Before Enterprise Rent-a-Car in Switzerland invested in Workato, it was clear that it needed to find a solution that would help teams across the organization become more efficient by reducing the time spent on low-level tasks. While the company still employed a number of “paper-based” processes, it knew it needed to implement a workflow solution that didn’t rely too heavily on the company’s developers. Instead, the company wanted to empower individual employees and give them the necessary tools to change work processes according to their own needs. With Workato’s Low-Code/No-Code, every employee at Enterprise Rent-a-Car in Switzerland could meet the growing need for automation.
“To become the number one mobility solution for people around the world requires massive investment in digital infrastructure. Partnering with Enterprise Rent-a-Car in Switzerland to support the automation of critical processes and tasks allows the company to focus on creating a better customer experience and doing strategic work,” said Amanda Cheong, Customer Intelligence and Initiatives at Workato “Whether it’s reducing customer check-in time from an hour to just a few seconds or processing 3,000 customer incident reports per month, Workato helps Enterprise Rent-a-Car realize its full potential with automation in Switzerland.” We look forward to working with Enterprise Rent-a-Car, the franchise partner in Switzerland that shares the same values as we do – to offer easy and convenient solutions to its customers.”
As the company expanded rapidly, serving hundreds of thousands of customers every day, the sheer volume of communicating with customers was too much for the company to handle manually. One area where the company could not bear to use a paper method was in dealing with the volume of fines and police reports that customers would rack up using any of the company’s vehicles. Using automation and workato, Enterprise Rent-a-Car was able to build an automated workflow for processing fines, communicating with local police departments, and collecting payments from customers.
“Finding an enterprise automation solution that uses a low-code/no-code platform was a necessity from the start. We wanted each team member to feel comfortable and equipped with the right tools to create workflows that fit their own business needs,” said Richard Dolmetsch, Head of Digital at Enterprise Rent-a-Car. “From the intuitive tools to the scalability of the platform, Workato has helped our team go above and beyond and realize our automation potential. For example, we have already recouped CHF 10,000 a month in recurring costs by automating fines to the relevant authorities. Workato has given us the opportunity to detach from the mundane work that so often boggles teams, giving us the freedom and space to create strategic value for the business and continue to deliver exceptional customer value.”
To learn more about Workato and the future of enterprise automation, visit www.workato.com.
About company investments
Enterprise Holdings is a leading provider of mobility solutions in Switzerland and owns and operates the Enterprise Rent A Car, National Car Rentaland Alamo rental car brands through its integrated global network of independent regional subsidiaries. Enterprise Holdings and its franchise partner network provide comprehensive car rental, car sharing, truck rental, fleet management and retail auto sales, as well as travel management and other transportation services to make travel easier and more convenient for customers. Privately owned by the Taylor family of St. Louis, Missouri, Enterprise Holdings manages a diverse fleet of more than 1.85 million vehicles through a network of nearly 10,000 fully staffed neighborhood and airport rental locations in more than 90 countries and territories .
About Workato
As the leading provider of enterprise automation, Workato helps companies work faster and smarter without compromising security and governance. Built for business and IT users, Workato is trusted by over 17,000 of the world’s leading brands including Broadcom, Intuit and Box. Headquartered in Mountain View, California, Workato is backed by Altimeter Capital, Battery Ventures, Insight Venture Partners, Tiger Global and Redpoint Ventures. For more information visit workato.com or connect with us on social media:
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