Telekom forces customers in Austria to use new devices
Excitement among Telekom customers in Austria! “Magenta TV” replaces the “Entertain Box 4K”. From March 2023, those who use the TV box will be left in the dark. Then the device no longer works.
Instead, Telekom customers now have to switch to a new device – there is no getting around this. But the criticism is already great. Because with the new box a lot is lost.
Telekom forces customer changes with disadvantages
The letter from Telekom to Magenta customers in Austria states that cable television with the “Entertain Box 4” will be automatically switched to the new Magenta TV box from March. The streaming-based offer is then based on Google’s Android TV. According to “Der Standard”, 395,000 customers are currently affected.
This is a forced transition that also entails some restrictions for consumers. So, they have to face a big data loss. All previous settings are gone with the new device, including favorite channels or profiles. The purchase PIN or the one for child protection must also be renewed. But that’s not all.
Loss when switching to “Magenta TV Box”
Not only data and settings will be lost, but also some functions. So you can no longer create the profiles already mentioned. Magenta dropped the feature, as did the Stingray music channels on digital radio. Assistance with operation such as the possibility to zoom in is also no longer available.
What IS not in the letter, but can be read on the Magenta website: Use will be limited to four devices in the future. For example, you can only use the offer on a television, a mobile phone, a laptop and then on a tablet. But more is not possible.
Telekom: Everything is new at Magenta
The new “Magenta TV” also comes with another app, a revised website and a new user account. However, the app can only be used for iPhones and Android phones and for no other devices apart from the TV box – neither Fire TV, Apple TV or other smart TV systems. However, magenta will still extend the usability. When is unclear. The old app will then be discontinued in March.
In addition, you cannot watch Netflix with the “Magenta TV Box” yet. The negotiations are still ongoing, but so far the big shortcoming remains. And the box is not free either. In contrast to existing customers and new customers, request the device and rent it for two euros a month.
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In addition, many Magenta customers are already complaining online about the new TV box. There is talk of error messages, interruptions and even complete crashes. In addition, the picture quality is sometimes worse and the volume varies greatly depending on the channel. You can find more information about developments at Magenta in Austria at www.derstandard.de.