Prohibitive gas bills, water leaks, poorly maintained common areas, mold… Some residents of the Grande Borde subdivision, in Montaigut-sur-Save, can’t take it anymore.
Built in 2015 on the top of Montaigut-sur-Save, route de Toulouse, the Grande Borde subdivision includes more than sixty individual houses, most of them occupied by their owners, and several public housing units managed by the Groupe les Chalets.
A collective of HLM housing tenants draws up a Prévert-style inventory of the problems they have encountered since moving into the premises in 2019: poorly maintained common green spaces, incomprehensible details of charges, unprotected gas tank, water leaks, local trash bordering on cleanliness and other blemishes. “As soon as I arrived, the walls of my apartment quickly became covered with mould,” explains Isabelle, a member of the collective, with consequences for my furniture; poor workmanship with the tiles and baseboards in the living room collapsing and the pipes in the sanitary facilities which are regularly clogged with incredible delays in the interventions of the companies mandated for repairs and for the restoration of the VMC”.
Exorbitant gas bills
Another problem is deteriorating the lives of several tenants of these HLMs. “Our entry into the premises, the gas boilers are still not working properly and the company that supplies us with the gas, we send bills that explode, including in summer, that we are not able to pay” laments Laurie , a stay-at-home mom with two young children.
“The company, whose contract runs until 2026, completely removed my gas meter, forcing me to use pans to electrically heat the water to wash my children”. Other meters have been cut for the same reasons of late payment of bills that are too high for these modest households. To keep warm this winter, this young woman has just bought “real electric radiators with energy-consuming pain grilles”.
“Which only shifts the problem,” she explains. For Béatrice at the origin of this group, threatened with expulsion with a deadline that runs until the end of October, “nothing helps, neither the mediations with the various organizations or the contacts with the Les Chalets group, we are at an impasse with, for many, unbearable situations”. Questioned by La Déppêche du Midi, François Codine, mayor of the town said for his part “concerned by this situation which affects the most precarious as winter arrives and other inhabitants of the subdivision are also experiencing difficulties”.
The Chalets group says it is “alongside the inhabitants”
Faced with the dissatisfaction of the inhabitants of the Grande Borde subdivision, the Chalets group, requested by La Dépêche du Midi, provides some answers. “The residence, built in 2019 by the client Nexity, is now managed by the Chalets group and in particular the local team of the Garonne Ouest agency in Plaisance du Touch. Our manager accompanies the tenants on a daily basis, goes on site and regularly sets up meetings in order to listen to them, discuss and find solutions for the tenants who need them. Malfunctions were noted on delivery, complaints were raised, they were taken care of and frightened for the most part. Some are currently underway and managed by our team,” says the Chalets group, which has built and manages more than 16,000 accommodations in Occitania.
“Very attentive to the amount of charges”
The social landlord also returns to other concerns encountered by tenants: Despite our presence and our support on the subject, this equipment and its use are inherent to Primagaz and the users. In addition, the Chalets group is very attentive to the amount of the charges in order to offer tenants reasonable charges adapted to their uses. To date, the common green spaces are regularly maintained with difficulty but without a contract so as not to increase the burdens that could put the inhabitants in danger. The Chalets group renews to the inhabitants its listening, and its accompaniment at their side.