RTL Híradó – Wizz Air’s mistake cost a lot, a customer unnecessarily bought an expensive plane ticket for his parents
August 10, 2022 6:51 p.m
A Hungarian woman bought a plane ticket for her parents for HUF 130,000, as it turned out later, completely unnecessarily. Wizz Air first informed him that his parents’ plane would land in the Bulgarian capital instead of Budapest, so he immediately bought two Sofia-Budapest tickets for his parents. Some time later, they wrote to him: there was a mistake, but the plane is still coming to Budapest. The woman wants to get the price of the tickets back, Wizz Air promises to compensate the damage.
Her parents came home from vacation, but she arranged the flight tickets, so she is sending a message to Wizz Air – Anna Dorottya Vaffler-Kőrös, who has been with the airline even in these difficult times, told RTL Hírado.
He received an SMS that their plane was arriving in Sofia, not Budapest. His parents had urgent business in Budapest, so he had to arrange for them to arrive in the Hungarian capital on time.
I tried the Wizz Air customer service for almost an hour to see if this was the case and if this was the case with the plane at all, because we didn’t get any information about anything else, but they were completely unreachable
– recalled the person concerned. Since Wizz Air did not fly from Sofia to Budapest, he bought a ticket for his parents with another airline.
Vaffler-Kőrös said that it cost HUF 130,000, so it was not the cheapest flight ticket. Not long after, however, another message from Wizz Air. Almost two hours after the previous email, the airline informed you that the previous information contained the wrong responsibility.
His parents’ plane landed in Budapest, so he bought a new ticket for them completely unnecessarily. For this reason, he is now waiting for compensation from Wizz Air.
You would like to receive the price of the other flight ticket, but you have not yet chosen the airline.
Edit Kispál, a member of the National Association of Consumer Protection Associations, said unequivocally that Wizz Air made a mistake: it gave wrong, misleading information, and it holds them responsible for it.
The airline wrote to Hírado that it would compensate the woman for her damages and pay for the unnecessarily purchased plane tickets.
They added that due to a technical error several of their passengers received an incorrect system message on August 9,
according to which their flights will land at Sofia Airport on August 10. After solving the problem, the airline apologized to the passengers by text and email for any misunderstandings. Wizz Air knows – they wrote – that there was a passenger who purchased a new ticket by mistake before receiving the clarifying messages.
“In the event that our other passengers had a similar experience, the airline will provide them with a credit of 120 percent of the ticket price to the WIZZ account, or a full refund of the invoices sent to the company based on Wizz Air’s complaint handling,” they detailed.