Portugal: Number of complaints new record to the Ombudsman 2021
The past number of complaints exceeded % the ombudsman increased 6% in the year and led the 1 health 2,200, in a new record, with the protection record strong growth in complaints.
Portugal Digital with Lusa
According to data released this Friday (01) in the 2021 activity report of this State body, the Ombudsman received 12,219 complaints, which represents an increase of 6% compared to 2020.
“It was also recorded a value of maximum calls to justice21,259 addressed to the Ombudsman especially, which includes 2,865 calls received, new calls from children, and people with disabilities”, reads the report.
Activity is added, in which, in this way, the most independent structure in the history of the State1975.
With regard to the matter that motivated the complaint, the social complaint 27% of complaints with leadership, remaining “as the main object of complaint”, soon followed by issues related to taxation (8%) ) and economic-financial (8% ).
The report shows a growing trend in health-related complaints (230% more than in 20, with a total of 727 complaints), “to a large extent difficulties in the procedures for evidence of issuing a medical certificate of multipurpose incapacity, a situation that also already in the previous year determined from the Ombudsman to the Government”.
Parental protection and social benefits opened more than twice as many cases compared to 2020, from 183 to 426.
On the one hand, with a change of increase in the increase in the family and in the increase in analysis, with the delay verified, on the other hand, in the prenatal family, with the change in the increase in the family-natal and on the other side of the family-natal . family to children and young people” and which justified an intervention by the Ombudsman.