Problems with air traffic control: Swiss has to cancel flights – 600 passengers are stranded in Zurich
Frustration for 600 Swiss passengers on Thursday evening at Zurich Airport. As a news scout reports, he sat on the plane with his family for around 2.5 hours. “Then it suddenly said that we had not received permission to take off, so we had to leave the plane again.”
Long queues had formed in front of the Swiss service desks, the news scout continues. “We are traveling with a small child and are slowly getting on edge.” The plan was to attend Adele’s concert in London on Friday evening. Now the family can die, stay in a hotel for one night and fly to the English capital the next morning. “However, we have been informed that there will be no flights to London for the morning,” said the frustrated news scout. The Swiss hotline is overloaded, and only three service desks are open.
Upon request of 20 minutes, Swiss will confirm that flights will be cancelled. There were three return flights. “The reason was limited capacity at European air traffic control due to a lack of staff and the weather conditions,” says Swiss spokeswoman Sonja Ptassek. The departure slots have been pushed back so much that the planes can no longer land in Zurich in time before the night flight closure.
The flights to Düsseldorf, London City and London Heathrow were affected. “In addition, a Swiss plane was struck by lightning in Luxembourg,” Ptassek continued. This is usually not a problem, but for safety reasons an affected aircraft is subject to a technical check after such an event.
“Wherever possible, the passengers affected by the flight cancellations will be informed by SMS about a rebooking. Organize hotel accommodation and meals at the airport,” said the Swiss spokeswoman. Larger aircraft will be used for Friday morning on the Zurich-London route.