handled over 1200 calls in three days
“The service started very well. The feedback is very positive – says the Director of Primary Care, Agostino Ceccarini – We still have to integrate the staff, but I really think it is a service that will offer citizens what they need “.
8 workstations located in three rooms, managed by 8 staff – will be 10 shortly. In three days, they have already given an answer as well 1200 calls (1215, updated at 3pm today), in addition to those outgoing and then requesting the request from the health centers. The peak is in the early hours of the morning, average waiting times varying between 6 (today) and 10 minutes (yesterday). Average conversation times per call of 4 minutes, a sign of thorough patient care by all nursing staff. “They give health-related answers, they already give them the first indications on the patient’s situation, they are qualified personnel, to give qualified answers. Just yesterday – says Ceccarini – a case of an important pathology was managed perfectly by this service, for the patients to arrive in due time for the necessary checks “.
And the first positive effects reported in return, in decongesting the Health Centers themselves: “They are extremely satisfied. Do not be burdened by the calls allowed to the medical and nursing staff to do their job, the nurses the triage, the doctors the visits “.
In the video, the interview with the Director of Primary Care, Agostino Ceccarini