A staggering increase. In recent months, the amount of Marie’s energy bill, including gas and electricity, has skyrocketed: an increase of almost 400% since June 2021.
This resident of Toulouse, under contract with Mint Energie, had already undergone a first increase of 57 euros per month last October. In April 2022, another increase, this time from 251 euros per monthrapporteur our colleagues fromToulouse news. Until this rise in prices, the young woman was nevertheless satisfied with her supplier, seduced by the idea of ”having green energy”.
Marie then seeks to obtain explanations from the company, whose headquarters are based in Montpellier, in the Hérault. She contacts Mint Energie by email, phone or even through their social networks, but struggles to obtain satisfactory answers, continues the information site. “Enedis sent us an update of your annual consumption estimated at 8430 kWh“, he was told last October. However, Marie assures consumes “125 Kw per month on average”, her accommodation not being heated by electricity.
La Toulousaine receives a new email in April 2022. “(When…) the prices of gas and electricity increase on the market, this applies to all sources of energy production, even renewable. This leads the main energy suppliers, including Mint Energie, to have their tariffs assessed”, he is told. Since then, radio silence: the young woman does not even have the slightest ringtone when she tries to call the business.
While many customers also denounce the astronomical sums claimed or already deducted by Mint Energie, the company mentioned on Twitter “erroneous” estimates of annual consumption and calls on the customers concerned to contact them by email. A response far from satisfying consumers, many to denounce “a scam”.