Everything is good at FC, nothing good at Hertha: Et Lisbätt in Cologne – dit Herthinchen in Berlin? – Sports
But the digital future has really begun at 1. FC Köln. As the “newest team member”, the Bundesliga club welcomes “the chatbot ‘Et Lisbätt’, which is intended to provide reliable around-the-clock help to members and fans off the field with repetitive questions,” according to an official statement. Don’t be confused if Google suggests “Et Lisbeth” when researching Et Lisbätt, it’s a character of the Büttenredner “Eff-Jott” from Düren and has nothing to do with the one from Kölle, you can do Lisbeth from Eff-Jott book and the fictional character provides “views and insights from the world of a modern emancipated woman”.
Lisbätt from FC, on the other hand, has no face and helps people looking for help on the club’s website. She greets the visitors appropriately and unfortunately only in writing with a “Jooden daach”, is then quick-witted and chatty, but does not let the questioner get a chance to speak. He can only choose from pre-defined answer fields such as “All about the professionals” or “Fan matters” and gets standard answers, sometimes garnished with funny emojis.
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Anyone who was hoping to get information about why things are going so well at FC this season will be disappointed. The model with the Lisbätt does not seem to be mature yet.
Such a figure offers a lot of potential, for example as a nerve-wracking lightning rod for the real employees in the offices of the Bundesliga clubs. That would be something for Hertha if a chatbot were to intercept the wild insults of the fans as a virtual buffer after a recent defeat – as “Dit Herthinchen” or something like that. Herthinchen could mumble back in Berliners, something like this: “I gloobe, I spin. If you want to see proper football, then go to the Forsthaus.” At Bayern Munich, for example, “der Kahnolli” could trumpet standard answers about questionable sponsors. Suggestion as an answer when rhetoric is no longer possible: “Mia san mir”.
Incidentally, Et Lisbätt is quickly stumped and starts right at the beginning of the supposed conversation with an apology: “If I ever get stuck, I’ll forward your connection to my human colleagues.”