Danske Bank reviews 27,000 debt collection cases
Danske Bank reviews 27,000 debt collection cases for possible errors. The company writes that in the autumn of 2021 it was to investigate an IT error, which had led to errors in cases in Denmark. Norwegian customers are also affected by the error, according to Danske Bank.
Press manager Øystein Schmidt tells DN that they are in the process of going through the 27,000 case, so at the moment they do not know how many customers the error may have affected, or which summer it is about.
– For the time being, this is only about the fact that we have found elements that indicate that errors may have occurred in Norway related to this. We have already initiated major work to get to the bottom of this matter, and through it we will get an overview of the scope and summer, says Schmidt.
It is an IT error that is supposed to be the underlying reason why some debt collection cases have been mistaken in Denmark, and the bank will now investigate whether there are Norwegian cases that have not been handled correctly.
May be wrong in 27,000 cases
DN has previously mentioned how the bank’s head office in Copenhagen was made aware that many Danish customers were affected by fee errors. The IT error, which arose after a new IT system was implemented in 2014, for handling debt cases, has led to 400,000 Danes receiving illegal fees.
To date, 7,800 Danish customers have been compensated for debt collection errors. On average, customers have been reimbursed a sum between 900 and 3,500 Danish kroner, depending on the size of the error.
– It is errors in this system have in retrospect led to things in some cases being conducted incorrectly. In May 2019, Danske Bank launched a comprehensive study of our own systems for handling such cases. The following year, elements were found in this handling that we saw we had to clean up in Denmark. Through further work with the case, it has now been shown that it may also be some Norwegian customers who are affected, and errors can be found among a total of 27,000 debt cases, says Schmidt, and adds:
Should it turn out to be a mistake in any of these 27,000 cases, the bank will settle with the customer, it applies, and repay the amount that may have been overcharged.
Notified Finanstilsynet
In the press release, Danske Bank informs the Danish Financial Supervisory Authority that it has been notified of the content of the case.
– We are also in good dialogue with Finanstilsynet about this. The communication we have reached on our own initiative has initiated with the Danish Financial Supervisory Authority, that the priorities are only about the fact that we have found elements that indicate that errors may have occurred in Norway, says Schmidt.
The bank says they now have full focus on assisting the customer by settling this matter as thoroughly and quickly as possible.
– As our investigations related to this move forward, we get more and more information about how these possible errors are related to our challenges around this in Denmark and in the rest of our markets, says Schmidt and adds.
– This is also the reason why we decided to take a closer look at whether the errors related to debt collection cases in Denmark could have affected customers in other countries as well. We will continue the work associated with this, that we can get all the information on the table in all selections, and we regret at this time that we can not provide further information.
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