TESTIMONY. Travelers fined in Marseille for boarding a train recommended by the SNCF
Sacred misadventure at the Marseille-Saint Charles station on Tuesday evening, where the travelers of the Intercités Bordeaux-Marseille n ° 4659 (late by an hour and a half), received a fine of 140 euros for having boarded a TER as advised them the SNCF a few hours earlier.
A hedge of controllers on the quay
It all starts in the afternoon. Intercités Bordeaux-Marseille No. 4659 is an hour and a half late. This is the correspondence of Frédéric, 66 years old. In its train, the SNCF advises so to all passengers in his situation to take instead at Narbonne station, TER n°876542 to Marseille. Before boarding, Frédéric asks the controller if despite her Intercités ticket she can take it: he is told yes. Once on the way, we check our ticket again: no problem. But when the train doors open in Marseille, a row of controllers Frédéric and the others to verbalize them. Reason given: his Intercités ticket does not allow him to take a TER.
“We were really guilty people and we were almost pushed around!”
“We were really guilty people and we were almost pushed around!“says the traveler. “It’s true that I got a little annoyed saying: now the jokes are over, you’re going to let me pass” recognized Frédéric, “and there, a hedge of cops rises”. Impossible for the moment to know the number of passengers in his situation but “I heard people screaming so much that I knew I wasn’t alone“explains the 66-year-old traveler.
Ongoing investigations at the SNCF
“Not only will I claim cancellation but also compensation“assures Frédéric, given the lack”politeness and respect for the traveler“wasn’t she a victim.
We contacted the SNCF which”conducts investigations“. The reason for the verbalization is valid we are told, (an Intercités ticket no longer allows you to take a TER today), but if “a deficiency“In the communication of the agents is noted, explains the SNCF, the customers will be compensated.