the hotel has been closed for two years
Misadventure for a family from Catania on vacation in Florence. After booking, less than a month ago, flight and hotel through a well-known online platform, arrived in front of the hotel door, the bitter surprise: the 4-star hotel has been closed for two years. “I had found this hotel, well advertised on the various booking portals, at an advantageous price. A dream location within a Tower, one of the few medieval buildings left in Florence. An elegant setting near the Ponte Vecchio. Last 11 February, at 7 pm, we arrived at our destination. But the hotel was completely closed, ghost. A huge door closed, with no indication of closing. To inform us of, which had already taken place two years ago, a merchant in the area., together to my family (wife and young children) in the evening, without knowing where to go to sleep “. This is what Marco Cigna, the protagonist of the misadventure, tells CataniaToday who, being a lawyer, intends to proceed legally to obtain compensation for the damage, also avoiding that other customers may suffer the same inconvenience.
“I called the indicator number on the online platform to find out what happened and look for a solution – he explains – Having already paid for the stay at the time of booking and the lack of sight, I asked the call center for the sum paid on another hotel that , fortunately I was able to find despite the timetable. But after continuous postponements by the operator, I also had to make the cost of the overnight stay in the other structure. I was registered as a ‘prime’ customer “.
A great inconvenience, therefore, which has the extremes of one of the many online truffles. And the most absurd thing is that on the various online travel agency sites and platforms, the hotel is still available and advertised, despite being closed for some time.
“I will ask for compensation for damages from a ruined vacation and I will present a complaint to the Public Prosecutor’s Office – concludes the lawyer Marco Cigna – Advertising on the network non-usable hotels is in itself a scam, doing it by exploiting the impossibility of those who book state to verify the actual things at the time of the request and stipulation of a contract, is an aggravating circumstance “.