Unwanted gifts: Complaints have clear rules. However, when the goods are returned, it will be an agreement
Throughout the European Union, every product is covered by a 24-month warranty. This is also stipulated in our Civil Code. When returning the goods, a proof of purchase or a warranty card is required. But without giving a reason, it is at the free will of the seller. “Currently, the operators of some” Stone Shops “retail chains offer consumers the opportunity to return goods as part of their business strategy.” opinion of the Slovak Trade Inspection
When shopping online, consumers should unreasonably request a refund within 14 days of delivery. At the same time, the seller is obliged to return the money. But it doesn’t matter. “If we want to return a watch or jewelry, we need to realize that we cannot return it if we have engraved a date or name that reminds us of an event, then it is already made according to the special requirements of the consumer,” says from Slovak Association for e – commerce Jozef Dvorský.
Consumers may also be surprised by the requirements in brick-and-mortar stores, which often require goods to be returned in their original packaging. This is the experience of our viewer, for example, whose television broke down last year. “After three months, he started to show a certain defect. During the complaint, they told me at the store that I needed a box that I no longer had, but in the end, fortunately, they complained to me about the TV.” says consumer Roman. It is always true that the consumer complains about the goods and not the packaging. “Of course the traders are asking to return ten, but they can only ask me and not make it a condition.” informs Dvorský.
For example, people also advertise experiential stays, because the offer sometimes does not correspond to reality. In such cases, inspectors always deal with the problem on the spot so that the evidence is not called into question. Last year, the Slovak Trade Inspection dealt with more than 12,200 complaints from consumers.
They most often complained about exceeding the 30-day deadline for processing ads.
Source: noviny.sk/TVJOJ
