The capital is trying to help Praguers better orient themselves in the currently difficult situation in the field of energy consumption. This is especially the case in connection with the recent closure of Bohemia Energy, when its customers are now temporarily purchasing natural gas and electricity in the so-called DPI regime. At the same time, “energy bastards” most often target dubious offers of new contracts. Therefore, Prague is launching the website energie.praha.eu with information and advice that is aimed at the elderly and other vulnerable groups.
“Many residents of the capital still do not have a new permanent energy supplier after the original one went bankrupt and ended supplies. We have prepared a website, especially for seniors or, for example, lonely people who are not very familiar with this situation. They should help them choose what to choose next, “says Jan Chabr, councilor for property.
The complicated and for many citizens confusing current situation in the field of energy consumption is not indifferent to the capital. At present, the customers of Bohemia Energy and other smaller suppliers of natural gas and electricity, which have ended unexpectedly in recent weeks, have found themselves in an unpleasant situation.
Although customers have not been left without gas or electricity and according to the law, they pay them for a total of 6 months under the DPI energy regime. However, it would be most advantageous for them to find a permanent energy supplier as soon as possible so that they do not overpay unnecessarily. In addition, people at this time should not be subject to pressure from unproven sellers who are trying to abuse the current situation.
Precisely due to greater information of the population, Prague is now launching the website enerie.praha.eu, in cooperation with Pražská energetika, as (PRE) and Pražská plynárenská, as (PPas), in which the capital has an ownership share. There are also materials from the Energy Regulatory Office (ERO) with an information leaflet for seniors and a link to the most frequently asked questions and answers on the topic. In addition, the website also contains a link to the information lines of both Prague energy suppliers PRE and Ppas.
“We are aware that some natural gas customers currently sitting in the regime of suppliers of last resort may get into financial difficulties within the related payments and we are ready to be useful to them in this matter and to resolve their situation individually on the basis of individual requests. In this context, it should also be noted that the DPI scheme is only temporary and is not intended to allow customers to last longer. Therefore, we definitely appeal to them to find their permanent supplier as soon as possible, where they will get significantly better and more advantageous conditions compared to the DPI regime. If they choose Pražská plynárenská as a stable and strong supplier, they can just as easily go online as through the current thousands of others who have done so online via moje.ppas.cz, ”says Martin Pacovský, Chairman of the Board of Directors of Pražská plynárenská.
“I want to reassure all former customers of alternative energy suppliers who have ceased their activities that in Pražská energetika we are working very intensively to transfer all customers in the regime of a supplier of last resort to standard business contracts and tariffs. We strengthened our processing capacities, extended our work even on weekends, but we were able to serve an extremely large number of these customers – and there are over 65,000 of them. Most of them are just starting their regular energy supplies, ie customers who have already contacted us. We gradually address the second part and contact ourselves, because they do not solve their energy supplies yet and remain in the DPI mode. I hope that the situation will be resolved for them soon, “adds Pavel Elis, Chairman of the Board of Directors and CEO of Pražská energetika.
In addition, the capital undertook to assist with the distribution of ERO information leaflets in paper form to Praguers who do not have access to the Internet and information would not otherwise reach them.