FREQUENT FLYER TRAVEL PARIS – REED & MACKAY GROUP – Implementation Consultant M / F – CDI – (Paris 12e) | Offers
The group Roseau and Mackay is a major global player in the travel and business events sector, thanks to service aimed at excellence and exclusive “customer first” oriented technology. Ranked # 1 in the Sunday Times International Fast Track 2020, our company is always looking to the future, while ensuring to best meet the current needs of our customers. In May 2021, we joined the group Travel actions and, together, we aim to define the future of business travel.
This is why Frequent Flyer Travel Paris is looking for its TSM SERVICE
UN IMPLEMENTATION CONSULTANT M / F
MISSIONS:
Attached to the Deputy CIO, your missions are as follows:
– Technical implementation of new customers and existing customers on the tools of the R&M group, SBT, OBT, HBT, GDS and other market solutions,
– Telephone assistance to FFT Paris customer / employee users and reading / analysis of error messages transmitted over a period defined in the post-implementation phase,
– Audit of existing configurations with a view to proposing optimizations of the configurations,
– Maintenance of customer and agency data on the portals (carrier contracts, validity, etc.),
– Harmonization of ONLINE files (Profiles, Touchless, PNR format, etc.) for quality operational monitoring in collaboration with the business platform,
– Operational follow-up of the management of ONLINE files with the business platform (Harmonization of profiles, Touchless, content of PNRS, …),
– Training of users of online reservation tools (face-to-face or remotely – internal and external target)
– Organizer, centralizer and distributor of information to users (Guides, Knowledge base, Newsletter
– Manage files requiring business expertise in order to solve complex problems
– Participation in calls for tenders (Advice and recommendations)
PROFILE:
Know how :
– Fluent English: be able to interact in English, read and write
– Project management
– In-depth knowledge of the business travel sector
– Mastery of technological tools for business travel (SBT, HBT, GDS, back and middle office)
Know-how :
– Ability to analyze, synthesize and project
– Ability to listen and advise
– Ability to anticipate and manage emergencies
– Adaptability, autonomy and excellent interpersonal skills: curious and enthusiastic, you appreciate dialogue and collective intelligence
– You can also have an intellectual curiosity and a sharp critical and analytical mind allowing you to quickly understand the specificities of our customers and to produce quality deliverables
– You like to achieve your goals and you know how to achieve within an international group in order to achieve your goals
PRACTICAL INFORMATION :
– Permanent position
– Remuneration over 13 months
– Numerous social benefits
– Position based in Paris, telework possible
– As a bonus: a good working atmosphere and top teams!
To apply : [email protected]