CFL do not pay, electricity cut at the station
Why did the Audun-le-Tiche and Volmerange-les-Mines stations find themselves without electricity for more than a week? In a parliamentary response to a question from ADR, the Minister of Mobility François Bausch gives details of a recent episode that went relatively unnoticed. A misunderstanding that is likely to enter the annals of the misses of the Luxembourg / France relationship …
First of all, reminders that the stations-les-Mines and Audun-le-Tiche are calculated by Luxembourg, and therefore by the CFL, for matters of convenience related to border traffic. This assumes that the CFLs pay an electricity bill to EDF, the company responsible for the production and supply of electricity on French soil.
Problem, the contract changed on January 1, 2021 following a legislative change and the invoices were sent … to the wrong address. Pleading good faith, Minister François Bausch explains that “the modification had to be done automatically”. Clearly, the CFL were not informed that they had to take the step of paying the bill.
A call from the French CFL employee
In accordance with its policy towards bad payers, EDF has therefore quite simply decided to cut the power to its Luxembourg customer! The rest is just as surprising. To solve the problem, the CFL tried to live off the French company. This is where the situation gets a little more complicated: “It was impossible to contact EDF from Luxembourg”, justifies Minister Déi Gréng. The fault of the automatic answering machine. What is more, the CFLs did not have their customer number which had just been changed ….
To solve the problem, a French employee of the CFL had to take care of the telephone procedures … on the other side of the border. “Everything was resolved quickly,” the minister said last. What about the unfortunate consequences for users? The lighting did not work for a while, nor the vending machines, but “no incident or complaint was found” on the station platforms, reassures François Bausch.
(th / The essential)
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