Travelers who want to buy a train ticket at the manned counter in Central Station have to be patient in recent weeks. Due to a (temporary) shortage of staff, only a few counters are open. “But we are fully recruiting”, says Bart Crols, spokesman for NMBS.
Long queues can be noticed every day in the current entrance hall of Antwerp Central Station. At times, the queue is so long that travelers have to queue beyond the central stairwell. The cause is an understaffing of the counter staff, as a result of which only a few counters are open. That, combined with the busy September and October months, makes for a practical.
But improvement is in sight. “We had to deal with a large number of colleagues in Antwerp Central who have retired,” says Bart Crols, spokesman for the NMBS. “We are fully recruiting and training our new people. Starting next week, the first people will also start working and more employees will be added in the coming weeks. It is certainly not our intention to reduce the colorful counters. Certainly in an Antwerp Central Station, this remains an important service. We have also noticed that the vending machines in the stations, where almost all our products are for sale, are being used more. And we see that online too.”