Today, the municipality of Amsterdam, together with the municipality of Rotterdam, are the first public organizations to join the creditors’ coalition. This is an initiative of 22 private parties and corporations* to prevent problem debts with customers and help resolve payment arrears. Alderman Marjolein Moorman (Poverty and Debt Relief) signs the ‘ethical manifesto‘ of the coalition during the SchuldenrustLAB meeting in Amsterdam. The parties that have signed the manifesto aim to prevent and solve problems for Amsterdammers. The aim of all participants is to arrive at a social collection policy that takes better account of the debtor’s personal situation.
Alderman Marjolein Moorman (Poverty and Debt Relief): “Our reception to the creditors’ coalition is an important step in arriving at a social collection policy in Amsterdam. The municipality is also a creditor and can sometimes collect even more socially. For Amsterdammers who have difficulty paying, we want to take payment arrangements into account sooner and suspend collection activities if necessary.”
In addition to targets for the creditors’ coalition, the Board is also taking other steps towards a more social collection policy. During the period, the sub-processes of the municipality of Amsterdam jointly developed a successful new working method to prevent Amsterdam from starting. For example, the municipality automatically checks for benefits recipients whether they qualify for a remission of municipal taxes, without having to submit a request for this. In addition, it plays an important role in early identification, whereby Amsterdammers who are starting to find payment arrears start with opportunities for help to prevent the payment arrears from accruing into (problematic) debts.
Alderman Victor Everhardt (Taxation): “Removing concerns and preventing payment problems for vulnerable Amsterdammers are of great importance. That is why we at Taxes have paid a lot of attention to this in recent years and we work closely with colleagues in the Poverty Reduction Department. In 2020, 1,195 Amsterdammers have automatically received a mutual exchange waiver.”
The participants of the creditors’ coalition mainly collect fixed costs such as rent, mortgage, internet, energy, water and insurance. The coalition partners work together to proactively help customers who are unable to pay at all due to circumstances. has drawn up the coalition with ten principles about how they deal with their customers.
In addition, exchange transactions knowledge to ensure healthy payment behavior among customers. Chairman of the Debt Coalition Martin Neef is together with the Municipality of Amsterdam and the Municipality of Rotterdam as new public partners. “It is very interesting for us to exchange knowledge best practices about successful activities to prevent payment delays and problems. Public partners broaden this knowledge, so that we can take even more steps in the field of social debt collection.”
*Current participants in the Creditors’ Coalition are: asr, Achmea, Aegon, BNP Paribas, bol.com, Brabant Water, CZ, Eigen Haard, Elbuco, Essent, Greenchoice, KPN, Menzis, Nationale-Nederlanden, NHG, Obvion, Rabobank, Rochdale , T-mobile, Vattenfall, VodafoneZiggo and Ymere.