Raiffeisen Bank Albania is one of the strongest and most trusted brands in Albania. And with that trust goes the great responsibility of being able to meet the needs and expectations of current and future customers.
Today, when day-to-day banking is expected to be simple and straightforward, Raiffeisen Bank managed to offer the most convenient way of banking for customers and their prospects with the support of their partner New Frontier Innova (NF Innova).
One of the most trusted brands in Albania
Raiffeisen Bank is one of the strongest brands in Albania that was ranked second in terms of assets, loans and deposits, at the end of 2016. Raiffeisen Bank has one of the widest branch networks in Albania with 81 business points and participates in more than 750,000 clients (data end of 2016). It offers the full range of banking products and services for private individuals, micro, small and corporate businesses, as well as wealthy clients. Raiffeisen Bank is emphasizing the customer experience and with its innovative strategy strives to provide the best online experience. Following the trends brought by new technologies, Raiffeisen Bank recognized the challenges but also the opportunities that arise and began their journey of digital transformation among the first in the banking industry.
Creators of true digital banking solutions
NF Innova is a member of the New Frontier Group from Vienna, Austria, and is the leading provider of digital banking solutions, based in Serbia. Their business is focused on developing and implementing the Omni-channel platform, along with internet and mobile banking solutions, local applications and various partner ecosystem solutions. NF Innova has a strong focus on Digital Banking leading the transformation of today’s major financial institutions with its innovative iBanking platform. NF Innova’s achievements were recognized by one of the leading global providers of intelligence and market consulting services – IDC MarketScape 2017 which recognized them as a leader in mobile banking solutions for the iBanking mobile solution, and was recently named by CIO Applications Europe as one of the top 25 Fintech Solution providers.
The cooperation between Raiffeisen Bank and NF Innova started with the implementation of the Omni-channel platform that included internet and mobile banking application for retail and corporate clients. The platform capabilities also include easy integration with new channels, which made it very easy to incorporate the self-service kiosk. Given the convenience of their customers, Raiffeisen Bank, with the support of NF Innova, implemented self-service terminals that provide direct banking services to customers. These self-service terminals offer many benefits such as ease of access, 24/7 availability, reduced transaction time, access and control of all accounts, utility payments, card payments, transfer within owned accounts, money transfers to other accounts within Raiffeisen Bank Albania or other banks in Albania, balance of accounts and cards and control of transaction history, viewing or printing of credit card statements. Digital kiosks also include card readers that allow easy access through a familiar system using ATMs. By including the kiosk in their channel strategy, Raiffeisen Bank expanded their online presence in the physical world and strengthened their customer relationship by offering its services when and where customers need them.
“We are very lucky to have Raiffeisen Bank Albania for our partners because we share the same vision of true digital banking and the same understanding of the importance of customer travel and customer experience. The Omni-channel platform offered by NF Innova, makes any new channel integration smooth, without interrupting existing processes. Synchronization with other channels, already in place, is instant and management is easy with a single point of administration. This makes it possible to send targeted personalized messages at the right time and place. “, Stated Vasa gegrt, CEO of NF Innova.
“Digital technology is significantly changing the way banks communicate with their customers. In a very short time financial services have evolved from some traditional operations to online payments and deposits in the developed mobile banking environment. The ability to provide customers with the services they need through digital channels affects long-term relationships.
To achieve this goal, we found an excellent partner at NF Innova. We share similar values when it comes to project philosophy. We thought this collaboration best represented what we intended and where we wanted to go. Now we are offering our customers an agile and highly innovative omni-channel platform. The results of Raiffeisen ON and the reaction of our customers on the platform is a reflection of a very successful partnership. This is only the beggining. Moving forward we aim at continuous innovative services for the market and our customers. ”, Declared Christian Canacaris, CEO, Raiffeisen Bank Albania.